Welcome to the Return Policy page of Vintage Key Antiques, your trusted source for all your antique and collectible needs. We understand that sometimes returns are necessary, and we want to ensure that your shopping experience with us is as smooth and hassle-free as possible.
Our Commitment to Customer Satisfaction
At Vintage Key Antiques, we take pride in providing you with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as simple as possible.
Eligibility for Returns
In order to be eligible for a return, the item(s) must meet the following criteria:
- The item(s) must be in their original condition, without any signs of damage or wear.
- The item(s) must be returned within 30 days of the original purchase date.
- A proof of purchase, such as the order number or receipt, must be provided.
If you need to initiate a return, please follow these simple steps:
- Contact our customer support team by email or phone to notify them of your intent to return.
- Provide the necessary details, including the order number and the reason for the return.
- Once authorized, securely package the item(s) to prevent any damage during transit.
- Ship the package back to us using a reliable shipping method of your choice.
Please note that the shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part.
Processing and Refunds
Once we receive your returned item(s), our team will carefully inspect them to ensure they meet the eligibility criteria mentioned above. If everything checks out, we will process your refund within 5 business days.
Refunds will be issued in the original form of payment used for the purchase. Please allow 1-2 billing cycles for the refund to appear on your credit card statement.
If you would like to exchange an item for a different size, color, or design, please follow the return process mentioned above and indicate your preference for an exchange. We will do our best to fulfill your request based on the availability of the desired item.
If you have any further questions or concerns about our return policy, feel free to get in touch with our friendly customer support team. We are here to assist you:
- Email: [email protected]
- Phone: 123-456-7890
Thank you for choosing Vintage Key Antiques. We appreciate your business and look forward to providing you with exceptional service.